What is your return/exchange process and policy?

For your first order, we accept returns and exchanges on orders from US and Canada within 45 days from the date of shipment in new, used, or damaged condition. For all subsequent orders, we gladly accept returns and exchanges for US and Canada orders within 30 days from the date of shipment and in new, unused condition with original packaging. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer).

To return/exchange an item, log into your account and under Order Details, you can request a return label to be emailed to you. If you’re in the US and would like to make a return to the nearest store, please visit our Store Directory. You can also contact us through Live Chat 9:00 AM – 9:00 PM EST or call our 24/7 Member Services line:
US Member Services: +1-844-322-5384
Canada Member Services: +1-844-833-6220 24

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