Why can't I process a return/exchange for a sale item?

Our returns/exchange policy differs for items that have been purchased through a sale or special promotions. Some items may be final sale or have special restrictions that only our Member Services Centre can process.
If you're unable to process a return/exchange, please reach out to us through Live Chat (Mon-Fri 8:00 AM to 8:00 PM and Sat-Sun 10:00 AM to 6:00 PM) or call our Member Services line: UK Member Services: 020 36953831. 

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