Why do I still have VIP Member Credits in my account but my access to free shipping and/or exclusive outfits has gone away?

There are some perks that only exist in months that you are billed for a VIP Member Credit. You only receive free shipping on all orders and access to exclusive VIP Plus outfits in months that you are billed. You’ll always have access to VIP Plus pricing as well as free shipping on orders over $49 - yes, even in months that you skip!

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