In certain situations, our Customer Service team may ask you to complete a Declaration Form as part of an investigation process.
This may be required if:
- your parcel is marked as delivered, but you did not receive it
- your parcel arrived opened or with missing items
- you returned items that were not received or processed by our warehouse.
If requested, simply download this Declaration Form, fill it out and sign it, and send it back to us together with any additional information requested by our team.