Once a charge has been converted to store credit, it generally can't be reversed back to the original payment method. If you have questions, please contact our Customer Service team.
Articles in this section
- Why was I charged a member credit / what is a member credit charge?
- Can I get a refund for charges converted to store credit?
- What is a VIP Credit and what can I purchase with it?
- Can I buy extra VIP Credits?
- Can I choose to be charged early for my VIP Credit so I can shop right away?
- What happens to my VIP credits if I cancel my membership?
- What if I have a VIP Credit but want to buy more than just one item or outfit?
- What's the difference between a VIP Credit and store credit?
- When redeeming a VIP Credit, will it automatically be applied to the most expensive thing in my cart?
- I bought an outfit or bundle with a VIP Credit, but want to return the top, what will I get back?